Privacy Policy

Overview

GlowBlocks Studio ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information we collect

When you place an order or contact us, we may collect:

• Name and email address
• Shipping address
• Payment information (processed securely through Stripe — we never see or store your card details)
• Order details (the letters, colours, and quantities you choose)
• Messages you send through our contact form

How we use your information

• To fulfil and ship your orders
• To communicate with you about your order
• To respond to your questions or support requests
• To improve our products and website

Payment processing

All payments are processed through Stripe. Your payment information is handled entirely by Stripe and is subject to their privacy policy. We do not store credit card numbers or payment details on our servers.

Cookies

We use minimal cookies to keep your cart working between pages. We do not use tracking cookies or sell your data to advertisers.

Third-party services

We use the following services to operate:

• Stripe — payment processing
• Resend — email delivery for contact form messages
• Netlify — website hosting

Each service has its own privacy policy and handles data according to their own terms.

Data retention

We keep your order information for as long as needed to fulfil your order and handle any returns or support requests. Contact form messages are retained for up to 12 months. You can request deletion of your data at any time by contacting us.

Your rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of any marketing communications

Contact

If you have questions about this policy, reach out through our contact page.